General Information
insurix operates online personal growth courses and related services through insurix.info. We respect your privacy and process personal data to deliver course access, manage subscriptions, respond to support requests, and improve learning experiences. This policy describes what data we collect, why we process it, how long we keep it and how you can exercise your rights. Our approach is practical and focused on protecting your information while enabling the core functions of our service.
Definitions
For clarity, the following definitions apply: 'Personal data' means any information that can identify a natural person. 'Processing' means any operation performed on personal data. 'User' refers to anyone accessing or using insurix services at insurix.info. 'Service' means the courses, platform features, communications and support provided by insurix.
Data We Collect
We collect data you provide directly, data collected automatically when you use the site, and data obtained from third parties such as payment processors or analytics providers. We limit collection to what is necessary to deliver the service and support related operations.
Information You Provide
When you sign up, purchase a course, contact support, or complete profile information, we collect information you provide to deliver and manage the service.
- Full name and preferred display name for your course account.
- Contact information including email address and phone number used for account access and notifications.
- Billing and payment details necessary to process purchases via our payment processors (payment method details are handled by third-party providers).
- Profile and course progress information such as completed modules, quiz responses and feedback you submit.
- Support correspondence and messages you send when requesting help or providing feedback.
- Any optional information you choose to provide in surveys, testimonials, or community features.
Information Collected Automatically
When you visit insurix.info or use our platform, we automatically collect technical and usage data to operate the site, analyze performance and improve course delivery.
- Device and browser details such as device type, operating system, browser version and screen resolution.
- IP address, approximate location data derived from IP, and language preferences.
- Usage data including pages visited, features used, session duration and course interactions.
- Cookies and similar local storage identifiers used to enable functionality and remember preferences.
- Error reports, performance metrics and logs generated by our systems.
- Referral and campaign information when you arrive via marketing links.
Data from Third Parties
We may receive data about you from trusted third parties where necessary to provide the service or to process payments. We only accept data that is relevant and lawful for the purposes described.
- Payment processors who provide transaction confirmations and limited payment metadata.
- Analytics and hosting providers that supply aggregated usage and performance data.
- Identity or authentication providers if you choose social sign-on or linked accounts.
How We Use Your Data
We process personal data for clear operational purposes that support the delivery and improvement of our courses, account management, and necessary legal obligations. Processing is kept to what is proportionate for each purpose.
- Provision and management of course access, content delivery and user accounts on insurix.info.
- Processing payments and billing, including fraud prevention and transaction recordkeeping.
- Responding to support requests, handling inquiries and managing communications related to your account.
- Improving platform performance, course materials and user experience through aggregated analytics.
- Sending administrative messages such as account notices, updates to terms, or changes to services.
- Delivering optional marketing communications where you have opted in and allowing easy opt-out.
- Ensuring site security, preventing abuse and meeting legal or regulatory obligations.
- Supporting business functions such as invoicing, recordkeeping and dispute resolution.
Legal Bases for Processing
Where the GDPR applies, insurix relies on appropriate legal bases to process personal data. These bases depend on the specific processing activity.
- Consent: for optional marketing communications and cookies when required by law.
- Contractual necessity: processing required to provide courses, manage your account and complete transactions.
- Legal obligation: processing necessary to comply with applicable laws and regulatory requirements.
- Legitimate interests: for security, fraud prevention, platform improvement and internal business operations, balanced against your rights and expectations.
European Data Protection (GDPR)
If you are located in the European Economic Area, the GDPR may grant you specific rights regarding your personal data. We observe these rights and provide mechanisms to exercise them as described below.
- Right of access: you can request a copy of personal data we hold about you.
- Right to rectification: you may ask us to correct inaccurate or incomplete data.
- Right to erasure: you can request deletion of your data where processing is not required for legal reasons or contract performance.
- Right to restrict processing: you may request limitation of processing in certain circumstances.
- Right to data portability: where applicable, you may request a machine-readable copy of data you provided.
- Right to object: you can object to processing based on legitimate interests or to direct marketing at any time.
Cookies and Similar Technologies
insurix uses cookies and similar technologies to enable core functionality, remember preferences and collect analytics. We aim to minimize tracking and provide choice regarding non-essential cookies.
We use first-party cookies set by insurix and third-party cookies provided by analytics or service partners. Cookies may be persistent or session-based depending on the purpose.
Cookie categories include: necessary cookies for basic site operation; performance cookies for analytics; functional cookies for saved preferences; and advertising cookies used only when you opt in.
You can control cookie preferences via your browser settings and, where offered, our cookie consent tool on insurix.info. Disabling certain cookies may affect site functionality or your personalized experience.
View our Cookie Policy
Data Sharing
We share personal data only with parties that help deliver the service, meet legal obligations or facilitate legitimate business operations. Such sharing is limited and governed by contracts and confidentiality measures.
- Service providers and vendors who support hosting, analytics, email and payment processing.
- Affiliates or partners when necessary to provide bundled services or fulfill order requests.
- Legal authorities, courts or regulators in response to lawful requests or to protect rights and safety.
- Third parties involved in business transactions such as mergers or asset transfers, under appropriate safeguards.
- Analytics and marketing providers when you opt in to promotional communications.
- Other parties with your explicit consent to share specific information.
International Transfers
insurix may transfer personal data across borders, including processing or storage in Thailand and other countries. Transfers occur only when necessary to operate the service or to work with trusted partners.
We implement safeguards such as standard contractual clauses, data processing agreements and appropriate technical measures to protect data when transferred internationally and to maintain a level of protection consistent with applicable law.
Data Retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods are set to balance operational needs and privacy considerations.
Account information and course history are generally retained while your account is active and for a limited period after account closure to fulfill billing, tax and support obligations.
Support communications and messages are retained for a period required to address issues, maintain records and improve customer service, then removed according to our retention schedule.
Technical logs and analytics data are retained for a limited period to monitor performance, detect security incidents and analyze usage patterns before being aggregated or deleted.
When you request deletion of your account, we will remove or anonymize personal data within a reasonable timeframe subject to legal or contractual retention needs. Certain records (e.g., business transactions) may be retained to meet regulatory requirements.
Security
insurix implements administrative, technical and physical measures to protect personal data against unauthorized access, alteration, disclosure or destruction. We continuously review and update security practices to reflect evolving risks.
- Encryption of data in transit using TLS and encryption at rest where appropriate.
- Access controls, role-based permissions and regular security reviews to limit internal access.
- Monitoring, logging and routine backups to maintain resilience and detect potential incidents.
Your Rights
You have several choices and rights regarding how your personal data is used. We provide practical ways to exercise those rights and will respond in line with applicable laws.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request removal of your personal data where lawful and appropriate.
- Restriction: request limitations on certain processing activities.
- Portability: request a machine-readable copy of data you provided.
- Objection: object to processing based on legitimate interests or to direct marketing.
- Consent withdrawal: withdraw consent for marketing or optional processing at any time without affecting other lawful processing.
- Complaints: lodge a complaint with a supervisory authority if you believe your rights are not being respected.
How to Exercise Your Rights
To exercise any rights or for privacy questions, contact insurix at Soi Kosum Ruam Chai, Bangkok District, Bangkok 10210, Thailand or by phone at +66915193104. We will verify requests where required and respond within applicable timeframes. For data portability or deletion requests, please specify the account email or username to help us locate the records quickly.
We aim to respond to valid requests regarding personal data access, correction, deletion, or portability within a reasonable timeframe. Typical responses are provided within 30 days of receipt; complex requests may require additional time, in which case we will notify you and provide an estimated timeline.
Marketing Communications
insurix may send emails or messages about new personal development courses, special offers, and event updates. You will receive only content relevant to your selected preferences. Communications are designed to help you make informed choices about training opportunities suited to your goals and schedule.
To stop receiving marketing messages, click the unsubscribe link at the bottom of any email or contact our support team. Unsubscribe requests are processed promptly and you may still receive non-marketing messages related to your account or purchases.
Children's Privacy
Our services are intended for adults and those legally able to enter into contracts in Thailand. We do not knowingly collect personal data from children under the age of 18. If we become aware of personal data collected from a child, we will take steps to delete it as required by applicable law.
Third-Party Links
Our site and course materials may contain links to third-party websites or services. These links are provided for convenience and do not imply endorsement. insurix is not responsible for the privacy practices, content, or policies of external sites. Review third-party privacy notices before sharing personal information.
Changes to This Policy
We may update our privacy policy to reflect changes in practices, legal requirements, or service offerings. When significant updates occur, we will post a prominent notice on insurix.info with the effective date. Continued use of our services after such updates indicates acceptance of the revised terms.